{"id":1214,"date":"2018-09-19T14:02:12","date_gmt":"2018-09-19T21:02:12","guid":{"rendered":"https:\/\/www.rocklinranchvet.com\/blog\/?p=1214"},"modified":"2024-07-25T05:54:58","modified_gmt":"2024-07-25T12:54:58","slug":"worth-the-wait-behind-the-scenes-about-wait-time-at-the-vet","status":"publish","type":"post","link":"https:\/\/www.rocklinranchvet.com\/blog\/worth-the-wait-behind-the-scenes-about-wait-time-at-the-vet\/","title":{"rendered":"Worth the Wait: Behind the Scenes About Wait Time at the Vet"},"content":{"rendered":"<p><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-1215 size-large\" title=\"A strange, yet hip looking couple flirts awkwardly in the waiting room of a veterinary office \u2013 which we know because both people have dogs wearing Elizabethan cones on their lap. \" src=\"https:\/\/www.rocklinranchvet.com\/blog\/wp-content\/uploads\/2018\/09\/iStock-651746816.jpg\" alt=\"Wait time at the vet may be used to meet new and exciting people.\" width=\"1024\" height=\"683\" \/>We know that your time is valuable. At <\/span><a href=\"https:\/\/www.rocklinranchvet.com\/\"><span style=\"font-weight: 400;\">Rocklin Ranch Veterinary Hospital<\/span><\/a><span style=\"font-weight: 400;\">, we also know that your pets are your world. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">When you visit our hospital, we do our best to get you in as close to your scheduled appointment time as possible. Sometimes, though, life happens and we can run a bit behind. We wanted to take some time to share with you why these delays sometimes happen in an animal hospital, and what you can do to help. <\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Wait Time at the Vet Explained<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Many times when we are running 5-10 minutes behind schedule, we are met with <\/span><a href=\"https:\/\/www.grumpycats.com\/\"><span style=\"font-weight: 400;\">Grumpy Cats<\/span><\/a><span style=\"font-weight: 400;\">. We can assure you, if we are a bit backlogged, it isn\u2019t because we are enjoying an extra long lunch break, rather we are behind because we are helping someone else\u2019s pet. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">We are always doing our best to get to you as quickly as possible, but there are some legitimate and unpredictable circumstances that can lead to a delay. <\/span><!--more--><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Someone else was late<\/b><span style=\"font-weight: 400;\">. While an extremely late client will be asked to reschedule, a few minutes may be overlooked. That said, <\/span><a href=\"https:\/\/www.rocklinranchvet.com\/about-us\/veterinarians.html\"><span style=\"font-weight: 400;\">our excellent doctors <\/span><\/a><span style=\"font-weight: 400;\">are in high demand and their schedules tightly booked. Even a few minutes can start a delay down the line. <\/span><\/li>\n<li style=\"font-weight: 400;\"><b>A patient needed extra time<\/b><span style=\"font-weight: 400;\">. Maybe it\u2019s an extremely nervous poodle who required a few extra minutes to calm down and trust us, or an unexpected and painful torn toenail discovered during an ear infection that requires sedation to fix. Taking the time to help these patients can be a set back the schedule, but doing our best to help each pet is our ongoing goal.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>There was a legitimate <\/b><a href=\"https:\/\/www.rocklinranchvet.com\/blog\/pet-emergency-knowing-recognize-respond-pets-crisis\/\"><b>veterinary emergency<\/b><\/a><span style=\"font-weight: 400;\">. No one schedules their dog to get hit by a car or their cat to get into a <\/span><a href=\"https:\/\/www.rocklinranchvet.com\/blog\/practical-ways-avoid-pet-poisoning-fall\/\"><span style=\"font-weight: 400;\">toxic substance <\/span><\/a><span style=\"font-weight: 400;\">requiring emergency care. These cases fly to the top of our to do list no matter when they happen. When a pet\u2019s life is in the balance, we simply can\u2019t afford to wait.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Some things can\u2019t be rushed<\/b><span style=\"font-weight: 400;\">. Perhaps we are having to help a client make<\/span><a href=\"https:\/\/www.rocklinranchvet.com\/veterinary-services\/end-of-life-care.html\"><span style=\"font-weight: 400;\"> end of life decisions<\/span><\/a><span style=\"font-weight: 400;\"> for their pet, breaking the news that a patient has cancer, or trying to help guide someone through a difficult decision about how to proceed with diagnostics. These are situations that sometimes take a little longer than we have allowed for in our schedule.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">When we realize that we are going to be a bit behind schedule, we do our best to communicate with our other clients what the situation may be. We are always happy to arrange a drop off for your pet or reschedule if necessary. Chances are, though, that if you can grant us a little patience, we can get to helping you and your pet not too far off of your scheduled time. <\/span><\/p>\n<h3><span style=\"font-weight: 400;\">What You Can Do to Help<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">No, you can\u2019t make everyone else in the world on time and considerate, but you can do some things to help us help you in a more timely manner. Your fellow veterinary clients will also appreciate your efforts.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Show up a few minutes early for your scheduled appointment so that we can get you checked in without delay. This helps our day go more smoothly as well.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Bring along any medications your pet is taking as well as a copy of any medical records from other facilities that you may have. Better yet, <\/span><a href=\"https:\/\/www.rocklinranchvet.com\/contact-us\/\"><span style=\"font-weight: 400;\">email them to us ahead of time<\/span><\/a><span style=\"font-weight: 400;\">. This helps us to more clearly identify what your pet needs more quickly.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Be sure that the person bringing the pet to the appointment knows the details about what is going on with the animal and is able to make decisions. Much time is wasted playing phone tag with someone who isn\u2019t present but holds the information and decision-making power that we need to proceed.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Let us know right away if you have time constraints. Tell us when you <\/span><a href=\"https:\/\/www.rocklinranchvet.com\/forms\/appointment.html\"><span style=\"font-weight: 400;\">schedule your pet\u2019s appointment <\/span><\/a><span style=\"font-weight: 400;\">as well as when you arrive if you need to leave by a specific time so that we can do our best to accommodate your needs. <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">If you have an emergency, if at all possible call us to let us know you are coming. This helps us to not only prepare for your pet\u2019s arrival, but it can also help us to make scheduling adjustments before we get behind.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Don\u2019t just show up. Walk-in clients aren\u2019t accounted for in our scheduling and can really throw a wrench in the rest of the day. If you call, chance are that we can suggest a time that will minimize both your wait time and impact on our other scheduled clients.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Lastly, we ask that you please show a little grace when it comes to waiting a few extra minutes in our office. Many days we run right on time, but on the occasions we are not there is usually a very good reason. We hope that with this information that you have a better understanding about what that reason might be.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We promise to give each of our patients our full attention and the care they deserve, even if we walk into the exam room ten minutes later than anticipated. We also promise that if someday you are in the shoes of the client needing some extra time to say goodbye or some support during a difficult decision, we will show you the same care that sometimes delays the schedule. After all, the schedule is important, but it doesn\u2019t dictate the compassion, empathy, and quality of care that we strive to bring to each and every one of our patients.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We know that your time is valuable. At Rocklin Ranch Veterinary Hospital, we also know that your pets are your world. When you visit our hospital, we do our best to get you in as close to your scheduled appointment time as possible. Sometimes, though, life happens and we can run a bit behind. We [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[29,24,53],"tags":[667,668,669],"class_list":["post-1214","post","type-post","status-publish","format-standard","hentry","category-pet-health-wellness","category-rocklin-ranch-news","category-you-your-pet","tag-lobby-etiquette","tag-veterinary-wait-time","tag-veterinary-waiting-room"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Worth the Wait: Behind the Scenes About Wait Time at the Vet<\/title>\n<meta name=\"description\" content=\"When you visit our hospital, we do our best to get you in as close to your scheduled appointment time as possible. Sometimes, though, life happens and we can run a bit behind. 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